To return a product you have 14 calendar days from receipt of order. 

Before making a return, please contact us via e-mail notifying us that we will make a return along with the packing slip and no order number. 

Products must be returned in the same condition you received them, along with its original packaging, labels, together with any accessories related there to. The customer is responsible for proving that the goods have been returned.


If your return does not comply with the terms shall not be entitled to any refund of amount and we will send sl Prasvalnet products due to shipping.

If the recipient of the goods Prasvalnet sl is different from the person who made the payment, a refund will be made to the person who made the payment. Products returned must be sent in one delivery. We reserve the right not to accept products Prasvalnet sl belonging to a single order returned and delivered at different times.

One time I found that the products Prasvalnet returns us meet all specifications of the Returns Policy will send you an email informing you that the return has been accepted. Whatever the payment system used by you, the refund will be launched in as soon as possible but always within 15 days after receipt of the returned product.We are not responsible for lost, delayed or misdirected shipments of any product you wish to return, so we recommend that you perform or certified mail, return receipt requested.You will be responsible for the costs of returning the product and in no case accept returns sent freight collect. In any case we will refund the shipping charges.There are no refunds or changes allowed in tents.

To make a return you must ship the product to Prasvalnet sl with the return form to the following address:

Prasvalnet S.L.

C / bidasoa 1,

46190 Ribarroja de Turia, Valencia


If you have made payment by bank transfer, to make the return must accompany the return form in an account number where you can make income.